Terms of sale

Terms and Conditions of Sale

These Terms and Conditions of Sale ("Terms") govern the sale of products ("Products") on the IceGym website https://icegym.co.uk ("The Site"). By placing an order on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Scope

These Terms apply to all orders and purchases made on the Site and are subject to change at any time. Customers will be notified of any significant changes. By using the Site, you agree to be bound by these Terms.

2. Price and Payment

Prices displayed on the Site are in GBP. Prices include applicable taxes. We reserve the right to modify prices at any time.

3. Order Acceptance

Orders are not considered accepted until we have sent you a confirmation email. We may cancel orders if we suspect fraudulent activity or if the order information is incomplete or incorrect. The customer will be notified of any rejection via email.

4. Delivery

Our delivery services are exclusively available within the United Kingdom. We do not ship internationally at this time. All orders are dispatched from our UK warehouse.

Estimated Delivery Times:

  • Processing time (before shipping): 1-2 business days (Monday to Friday)
  • Transit time (after shipping): 2-5 business days (Monday to Friday)
  • Total Delivery Time: 3-7 business days (Monday to Friday)

Deadlines may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

5. Product Use

Products purchased on the Site may not be used or sold for any unlawful, misleading, or fraudulent purposes.

6. Right of Withdrawal

Unless otherwise stated as a "Final Sale," products may be returned in accordance with our [Link to Returns & Refunds Policy].

7. Payment Methods

We accept the following payment methods:

  • American Express
  • Visa
  • Mastercard
  • Apple Pay
  • Shop

8. Refunds

  • Refund Processing Time: Refunds will be processed within 30 business days after receipt and inspection of the returned item. You will receive a confirmation email.

  • Refund Conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

  • Refund Method: Refunds are issued to the original payment method used during purchase.

  • Fraud Prevention: If we suspect fraudulent activity, we may cancel or refuse to process an order. In this case, the order amount may remain unavailable on your credit card for up to 30 business days until it is credited back to your account.

9. Liability

We shall not be liable for any damage or loss resulting from your failure to comply with these Terms.

10. Governing Law

These Terms are governed by the laws of the United Kingdom, and any dispute relating to these Terms shall be resolved through mandatory arbitration under local law.

By placing an order on this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

CONTACT INFORMATION

We respond to all inquiries within 24 hours.

  • Trade Name: SALAZAR HUGO
  • Legal Form: Entrepreneur individuel
  •  Phone Number: +33 6 66 30 47 95
  •  Email: contact@icegym.co.uk
  •  Physical Address: 47 rue Vivienne à Paris, 75002
  •  SIREN: 909910143
  • SIRET: 90991014300017
  • VAT Number: FR91909910143
  • NAF or APE Code: 6201Z
  • Form of Exercise:  Libérale non réglementée 
  • Field of Activity: Programmation, conseil et autres activités informatiques
  • Customer Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (Closed on Saturdays, Sundays, and public holidays).

Contact Us  | FAQ  | Track Order