Shipping policy

Shipping Policy

This policy is designed to ensure you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

At SALAZAR HUGO, we are committed to providing a seamless and exceptional shopping experience for all our customers.

Shipping Fees

No Hidden Fees: All costs related to your order, including taxes and shipping fees, are clearly indicated before payment validation.

Service Area

Our delivery services are exclusively available in the UK. We do not offer international shipping at this time.

Estimated Delivery Times

Processing time (before shipping): 1-2 business days (Monday to Friday)
Transit time (after shipping): 2-5 business days (Monday to Friday)
Total Delivery Time: 3-7 business days (Monday to Friday)

Deadlines may be extended in cases of exceptional circumstances, such as carrier strikes or extreme weather conditions.

If you have any doubts regarding delivery to your region, please do not hesitate to contact us at: contact@icegym.co.uk

Once your order has been shipped, you will receive a confirmation email with tracking information. We collaborate with reputable carriers to ensure your delivery arrives on time.

Weekend Orders: Orders placed over the weekend are processed on the following business day.

Tracking Instructions

Tracking Information: You will receive an email containing a direct link to track your parcel on the carrier's website.
Track Your Order: You can also track your order directly on our website. Simply enter your tracking number in our Order Tracking Section to view your order status.
Support: Our support team is ready to help with any questions regarding the tracking of your order.

Delivery Address Modifications

Please check your shipping address carefully when placing your order. Once the order has been shipped, we are no longer able to modify it.

Order Cancellation Policy

If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped (ideally within 12 hours). If an order has already been shipped, please refer to our Returns and Refunds Policy.

Please note that for logistical reasons, once an order has been processed for shipping, it can no longer be cancelled.

Parcels Damaged in Transit

If you notice that a package is damaged during transit, please, if possible, refuse the package from the courier and contact our customer service. If the package was delivered while you were not present, please contact customer service at: contact@icegym.co.uk

Note: If all packages have arrived and you are still missing a product, contact customer service via email immediately.

Accuracy and Returns

At SALAZAR HUGO, we do our best to ensure our product descriptions are as detailed as possible so that you encounter no surprises upon receipt. We want our customers to know exactly what they are ordering.

If the products received do not match the description, customers may request a return/refund at no cost.

Return Policy

We accept returns for any reason! Whether you are dissatisfied or have simply changed your mind, our return policy is 30 business days from the moment you receive your products. If for any reason you are not satisfied, simply contact us at contact@icegym.co.uk.

For more information, please refer to our Returns and Refunds Policy.

Contact Us

We respond to all inquiries within 24 hours.

Trade Name: SALAZAR HUGO
Legal Form: Entrepreneur individuel
Phone Number: +33 6 66 30 47 95
Email: contact@icegym.co.uk
Physical Address: 47 rue Vivienne à Paris, 75002
SIREN: 909910143
SIRET: 90991014300017
VAT Number: FR91909910143
NAF or APE Code: 6201Z
Form of Exercise: Libérale non réglementée
Field of Activity: Programmation, conseil et autres activités informatiques
Customer Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (Closed on Saturdays, Sundays, and public holidays).